UICNS’s round-the-clock support and maintenance services offer an unmatched method of keeping up with high-availability requirements of mission-critical data centers and core infrastructures, providing manned and unmanned 24x7 preemptive monitoring, routine planed maintenance services, remote and onsite technical support, and ongoing facility operation and managed services.
DATA CENTER OPERATION SERVICES
This service is mostly needed for new installations or upgrades where the client requires physical presence and operation of UICNS team for initial days, weeks or months to ultimately organize a smooth transition to the in-house staff and/or outsource the complete operation, qualification, staffing and maintenance of the data center to our expert team.
24X7 MONITORING & SUPPORT
Involves monitoring the data center infrastructure and active components and establishing healthiness thresholds, monitoring and alerting guidelines as per the availability requirements and providing end-to-end support, issue tracking, escalation and resolution services, inline with preventive concepts and methods of avoiding all potential failures.
ONSITE & REMOTE ASSISTANCE
Upon visibility of an issue either through pre-established monitors, sensors or operations staff, UICNS provides both remote assistance to resolve the issues using the latest techniques within the shortest time and if need be, to immediately dispatch technicians to resolve the issue physically on site.
SLA MANAGEMENT
Offering dedicated resources, latest technologies, best practices, mature and expert teams, UICNS passionately ensures that SLA objectives and availability parameters are fully observed and implemented at all time to maintain application and infrastructure reliability and protect stakeholders’ profitability and uptime.
